All people were given a record pad for their INR results and dose adjustments.ĭuring this pilot phase, feedback was gathered from all participants to understand their issues and find out what was needed to design the service to meet their needs. Calls were only made Monday to Thursday, which enabled clinic staff to chase up people on Friday who hadn’t responded to the automated service. On this form they indicated their preferred time for getting the 2 automated phone calls. Once an individual has successfully completed training they filled in a registration form.
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